THIS VOLUME SHOWS YOU HOW TO ATTRACT, VET, AND RETAIN TOP-TIER CARRIERS, THEN KEEP THEM ROLLING THROUGH EVERY MARKET CYCLE. BUILD A CARRIER ONBOARDING PIPELINE, SET FAIR BUT FIRM PERFORMANCE SCORECARDS AND SOLVE RED-HOT ISSUES (LATE PICK UPS, DETENTION, CLAIMS) BEFORE THEY TORCH A RELATIONSHIP. PACKED WITH COMMUNICATION SCRIPTS, LANE LOYALTY INCENTIVES, AND REAL-WORLD TROUBLESHOOTING PLAYBOOKS. IT TURNS ONE-LOAD WONDERS INTO LONG-TERM PARTNERS WHO DRIVE SERVICE LEVELS, AND YOUR  PROFITS SKY-HIGH.